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Online Support

How to get online support

Remotesupport is a small program that you can start on your PC which will enable us to share your desktop and to resolve an issue with you. It will not remain installed on your computer and we can only connect when you invite us to do so, which is only when you start this program. You will be able to see what we are doing and perhaps learn from that if you wish.


If a remotesupport icon is not already on your desktop, click below on the appropriate icon to request remote support. You may wish to save it to your desktop for later use. Click “run” a couple of times and eventually, it will display an ID number unique to your computer. Call* or email us with this ID number which will enable us to connect.


*Telephone: +441273 892900

Direct Technical Support