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Direct Technical

Direct Technical Ltd (DT) is a highly-focused IT service & support operation, founded in 1988, servicing smaller business users of PC networks. It is exclusively a business-to-business (B2B) service with a small number of long-term, loyal clients ranging in size from 5 to over 200 users. These are based mainly in SE England, though one client has a network comprising of five offices in three countries all of which we designed, installed and maintain.

Most clients rely entirely upon DT for day-to-day IT support and upgrades. For such clients, DT is effectively their IT department, responsible for every aspect of IT including advising the board and proposing IT budgets. However, other clients alrady have dedicated in-house IT resources and in this case, DT supports their efforts by providing advice and expertise as needed during significant network enhancement or migration projects (e.g. introduction of server and application virtualisation; remote access; secure mobile mail; migration/upgrade of mail servers and domain controllers etc.)

DT has considerable experience in the design, installation and maintenance of secure Microsoft Windows networks spanning more than one site.  Once equipment is installed, it seeks to reduce the need for site visits by dealing with configuration changes and system updates remotely. Some clients devolve all responsibility for their network to DT and we connect as and when required – for example to configure a new printwe or to setup a new user. This connection is most usually effected over a secure, encrypted IPSec VPN managed by us. DT contracts to monitor the health of its client’s servers, producing a daily report and providing a web portal for management. Dependent upon client SLA requirements, DT does not necessarily insist upon maintenance contracts as these are not always in the client’s best interests – if the network design is right, maintenance requirements ought to be low. In such cases, new or remedial work is charged as “ad-hoc” maintenance at highly competitive rates.

DT advises on all aspects of networking including server and application virtualisation; file & device sharing; secure Wi-Fi (including “last-mile” extensions); security and perimeter protection; anti-virus, anti-spam and anti-spyware measures; backups; secure remote access for off-site users; thin-client computing using Citrix/RDS; internet access and publishing; high-availability solutions using Microsoft and Linux cluster services; server consolidation using VMWARE VSphere virtual servers; application virtualization; network faxing; BlackBerry Enterprise systems; VOIP telephony and Cloud backup/DR solutions. DT is an accredited installer for Cisco VOIP telephone systems. It has particular software experience in “Back-Office” server software such as Microsoft Exchange and SQL; Microsoft cluster services; website clustering; Graphics and Page-layout applications – as well as in general software such as Microsoft Office.

DT has earned accreditations (and has sound practical experience) with Cisco routers/switches (including CCME); NetApp and HP SAN storage; Citrix; Zetafax; Packeteer; VMware and Microsoft products.

 

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